SAIC is supporting the Navy’s Service Management, Integration and Transport (SMIT). This program is responsible for the maintenance and modernization of one of the largest combined networks in the world comprised mainly of the Navy and Marine Corps.
SAIC will provide Tier 0 and Tier 1 end-user support services to more than 600K users and 400K hardware devices at 1,600+ sites around the world.
The Service Desk is the single entry and delivery point for the provisioning of end user support and manages and coordinates the handling of incidents, problems, non-Service Catalog Requests, and Service Catalog Requests with end-users and IT groups for both unclassified and classified networks.