Hybrid Cloud Platform Ops Lead

Job Description

Description

The Hybrid Cloud Platform Operations Lead will drive quality control and assisting in delivering customer cloud platform goals. Manage schedules, operational processes, and develop enhancements on current established processes. Track incidents and workflow using various tracking tools and collaborate with different work-streams to confirm all processes and procedures are followed. Communicate with client on the results of incident root cause analysis and identify gaps and improvements for operations and incident processes.

This opportunity is contingent upon award. 

• Experience with managing operations of Cloud or SaaS environments
• Experience with ticketing tools
• Ability to develop cloud technical operational procedures and manage team execution of procedures
• Ability to analyze processes and identify gaps and resolutions and share lessons learned
• Ability to obtain a security clearance
• Experience with ServiceNow or similar ITSM tool
• Strong ITSM experience
• Experience with managing security processes in cloud or SaaS environments, including security scans, documenting findings, and implementing remediation plans
• Experience with Jira or similar tools
• Experience with supporting operations and support of 24/7 cloud or SaaS environments
• Possession excellent written and verbal communication skills
• Drive quality control and assisting in delivering customer goals
• Manage schedules, operational processes, and develop enhancements on current established processes
• Track incidents and workflow using various tracking tools and collaborate with different workstreams to confirm all processes and procedures are followed
• Communicate with client on the results of incident root cause analysis and identify gaps and improvements for operations and incident processes
• Focus and manage client expectations
• Prepare, participate, present in Change Management process, Technical Review Board, and Change Control Board
• Document all work and updates in Service Now, JIRA, Confluence
• Document standard operating procedures (SOP), work instructions, guides, network diagrams, knowledge base articles

Qualifications

Required Education & Experience:

• Bachelor’s degree (preferred)
• Minimum of ten (10) years or more management experience with a Bachelors OR equivalent work experience. Preferred Experience with Cloud engineering and networking for AWS, Azure, Agile, GCP or OCI. Additional years of experience may be considered in lieu of a degree.
• 10+ years of experience in customer support, project management, coordination or facilitation of onboarding meetings, quality management and process management
• Demonstrated experience managing similar size, scope and scale operations efforts
• Ability to analyze processes and identify gaps, resolutions and sharing lessons learned
• Experience with Jira, Confluence and/or Service Now as user.
• Excellent, demonstrated written and verbal communication skills
• Experience with Agile development methodologies and requirements gathering and analysis
• Ability to obtain a Public Trust Clearance
• Able to work weekend, evening, and overnight as needed.

Desired Qualifications:

• Relevant AWS or Azure certification 
• Relevant Scaled Agile Framework (SAFe) certification 
• ITIL4 certification
• Experience leading Data Center O&M
• Experience with cloud migration from on prem to cloud or cloud to cloud 

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.