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Hybrid Cloud Platform Ops Lead

Job ID: 2209711
Location: RESTON, VA, United States
Date Posted: Jun 29, 2022
Category: Information Technology
Subcategory: Cloud Comp Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid Remote
Benefits: Click here

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Job Description

Description

The Hybrid Cloud Platform Operations Lead will drive quality control and assisting in delivering customer cloud platform goals. Manage schedules, operational processes, and develop enhancements on current established processes. Track incidents and workflow using various tracking tools and collaborate with different work-streams to confirm all processes and procedures are followed. Communicate with client on the results of incident root cause analysis and identify gaps and improvements for operations and incident processes.

This opportunity is contingent upon award. 

Qualifications

Required Education & Experience:

  • Bachelor’s degree (preferred)
  • Minimum of ten (10) years or more management experience with a Bachelors OR equivalent work experience. Preferred Experience with Cloud engineering and networking for AWS, Azure, Agile, GCP or OCI. Additional years of experience may be considered in lieu of a degree.
  • 10+ years of experience in customer support, project management, coordination or facilitation of onboarding meetings, quality management and process management
  • Demonstrated experience managing similar size, scope and scale operations efforts
  • Ability to analyze processes and identify gaps, resolutions and sharing lessons learned
  • Experience with Jira, Confluence and/or Service Now as user.
  • Excellent, demonstrated written and verbal communication skills
  • Experience with Agile development methodologies and requirements gathering and analysis
  • Ability to obtian a Public Trust 

Professional Certifications:

  • Relevant AWS or Azure certification (desired)
  • Relevant Scaled Agile Framework (SAFe) certification (desired)

Target salary range: $150,001 - $175,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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