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IMAC Technician

Job ID: 2209185
Location: WASHINGTON, DC, United States
Date Posted: Jun 29, 2022
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is hiring an IMAC Technician (Install, Move, Add, and Change) to support our federal Health & Human Services client in Washington, DC. 

Job Description:

The IMAC technician will provide ongoing support by executing some, or all, of the following day-to-day on-site activities:

  • Imaging Dell laptops
  • Loading Software (SW) on imaged laptops; install and maintain computer software on users’ devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
  • Box, label, ship, track prepared laptops
  • Manage incident and/or task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assign/re-assign tickets, closing tickets
  • Ticket ‘ownership’, cradle-to-grave ownership of all assigned SN tickets
  • Effectively and courteously interface with customers either face-to-face, telephone, MS Teams, or other collaborative/communication tools
  • Configure iPhones
  • Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management 
  • Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
  • Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs.

Knowledge of and/or Ability to:  

  • Active Directory account management implementation and administration
  • Microsoft Exchange/Office365 use and/or administration
  • Microsoft Windows OS planning and roll out in enterprise environment
  • Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
  • Conduct user training on approved software and hardware on an as required basis
  • Incident response and client response coordination for hardware and other IT Operations related failures
  • Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
  • Perform routine IT system administration, including health checks and supporting incident resolution

Qualifications

Required:

  • College degree not required, but preferred
  • Experience with ServiceNow
  • 5+ years hands-on IT experience (HW and SW)
  • Mobile Device Management (MDM) iPhone configuration
  • Able to attain and maintain Public Trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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