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Security Applications Support

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Job ID: 2209111
Location: ALEXANDRIA, VA, United States
Date Posted: Aug 22, 2022
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


The candidate for the Senior Help Desk/Tier 2 Applications Operations Center Staff will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a PSIM.

Responsible for advanced technical troubleshooting and analysis methods for all applications. Support personnel is responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues.

Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem. Also responsible for the research and development of solutions to new or unknown issues and working with the development team to analyze the code and data using information from Tier 1 and Tier 3.

This role consists of 12 hour rotating shifts that are from 10am-10pm. It is a rotating schedule of 2 days on and 3 days off (2-2-3-2-2) that may include weekends or holidays. Work is performed in a 24x7x365 environment.


Required Education & Experience

  • Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; May accept additional experience in lieu of degree.
  • Knowledge of the following:
    • Microsoft Windows 
    • Microsoft SQL Server
    • Microsoft SQL Server Reporting
    • Microsoft Active Directory
    • Basic networking protocols
    • Electronic Security System experience -
    • ACS, IDS, CCTV
    • Remote Desktop experience
    • SNMP

Clearance Required

  • Active Secret clearance with the ability to obtain a Top Secret clearance.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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