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Audio Web Conferencing Administrator

Job ID: 2208816
Location: HERNDON, VA, United States
Date Posted: Jun 29, 2022
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking an Audio Web Conferencing Administrator to be a critical member of the RITS team providing remote customer support.

This role offers permanent work from home/ remote/ virtual work at home

The ideal candidate will work with the RITS and Government information technology teams in a collaborative and secured manner.  Administrators will be held to a strict change management practices. Contractor will perform duties associated with WebEx\Video Conference room end use support and maintenance provided as a service by a partner vendor. The focus of this role is to be an administrative support role for the customer and ensure that operations of the meetings are working for the customer. 

Responsibilities Include:

  • Work with customer individually and groups to help the customers be successful in their WebEx needs and meetings.
  • Provide technical and set up support.
  • Create and Maintain WebEx user training materials provided by both contractor and vendors
  •  Follow up support for maintenance and for incident management
  • Keep forecasting of maintenance and services for knowledge of contract management team

Qualifications

Required Education and Experience

Bachelors and two (2) years or more experience; four (4) years of experience accepted in lieu of degree

Required Clearance: Active DOD Secret clearance

Required Certification: 

Required Skills:

  • Must have ability to talk and work with customers in a friendly service providing ideology
  • Good customer service skills
  • Know how to operate WebEx meetings
  • Good organization skills and writing skills
  • Good team member and group effort collaboration skills
  • Located in the continental United States
  • Ability to work normal east coast work times or west coast depending on need of the manager
  • Work is primarily 5x8 work week, but some flex hours can be available
  • Overtime or EWW may occur from time to time, but not on a daily basis
  • Must have 2 years of Information Technology experience in help desk, service provider team, or equivalent experience

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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