Job ID: 2208647
Location: REMOTE WORK, FL, United States
Date Posted: Jun 9, 2022
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
Benefits: Click here
SAIC has an opening for Enterprise Service Desk Program Control Analyst to join our talented and dynamic team in support of the US Department of Veterans Affairs, Enterprise Service Desk (ESD) Tier 1 Support in a Multi-Vendor Service Provider (MVSP) environment.
In this role, the ESD Program Control Analyst will is responsible for creating strategically tailored financial plans for the ESD program to assess provide multi-dimensional program, project and task performance, including cost, schedule, revenue, and forecast. Must be able to create routine and ad hoc reports, with the ability to produce alternate depictions of project performance data to identify and highlight issues. Must have experience in conducting targeted review of status and identify points of risk and what-if analysis. Must have experience in identifying alternative strategies for addressing risk. Hard core analysis, fact verification, study and research are all a parts of the Program Control analyst, as well as planning and decision making on financial analysis.
The ESD Program Control Analyst will work closely with their all Stakeholders to leverage mission-focused metrics to measure the effectiveness of the Service Management architecture, associated processes, policies, and systems. Responsible for supporting continuous improvement of the world-class IT Operational processes across the MVSP environment.
The role requires a proven team player with strong financial analysis skills. Responsibilities include collaborating and nurturing relationships with other Managed Service Providers (MSP’s) in the MVSP environment that deliver world-class operational capabilities through ITIL 4 Service Management operational polices, fostering relationships with the entire IT organization and relevant business partners, and driving continuous improvement.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.