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Program Control Analyst

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Job ID: 2208647
Location: REMOTE WORK, TX, United States
Date Posted: Jul 11, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
Benefits: Click here

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Job Description


SAIC has an opening for Enterprise Service Desk Program Control Analyst to join our talented and dynamic team in support of the US Department of Veterans Affairs, Enterprise Service Desk (ESD) Tier 1 Support in a Multi-Vendor Service Provider (MVSP) environment.

In this role, the ESD Program Control Analyst will is responsible for creating strategically tailored financial plans for the ESD program to assess provide multi-dimensional program, project and task performance, including cost, schedule, revenue, and forecast.  Must be able to create routine and ad hoc reports, with the ability to produce alternate depictions of project performance data to identify and highlight issues. Must have experience in conducting targeted review of status and identify points of risk and what-if analysis. Must have experience in identifying alternative strategies for addressing risk.  Hard core analysis, fact verification, study and research are all a parts of the Program Control analyst, as well as planning and decision making on financial analysis.

The ESD Program Control Analyst will work closely with their all Stakeholders to leverage mission-focused metrics to measure the effectiveness of the Service Management architecture, associated processes, policies, and systems. Responsible for supporting continuous improvement of the world-class IT Operational processes across the MVSP environment.

The role requires a proven team player with strong financial analysis skills.  Responsibilities include collaborating and nurturing relationships with other Managed Service Providers (MSP’s) in the MVSP environment that deliver world-class operational capabilities through ITIL 4 Service Management operational polices, fostering relationships with the entire IT organization and relevant business partners, and driving continuous improvement.


Key Responsibilities

  • Responsible for creating, applying, and maintaining tools to track program, project, or task financial and operational performance.
  • Create routine and ad hoc reports, with the ability to produce alternate depictions of IT project performance data to identify and highlight issues
  • Provide oral and written discussion of analytical findings using narrative and graphic forms
  • Drive Service Management improvements in governance, process, metrics reporting and service design.
  • Service level agreements (SLA) that set performance expectations for service requestor
  • Operating level agreements (OLA) that set performance expectations for dependent services operated by other MSP’s.


Operational Management

  • The position is accountable for overall IT operational performance metrics, but responsibility for service line operational performance and metrics remains with the respective Application and Infrastructure service line leaders.
  • Collaborate with IT Application and Infrastructure service lines and MSP’s to ensure that service management policies and procedures are adhered to during the execution of IT’s operational processes.
  • Drive the standardization of IT dashboards and reporting to represent the state of health and control over IT Operations and Services within scope. 
  • Conduct Operations Reviews and communicate IT metrics throughout IT and the business.
  • Evaluate and update service level standards, policies and procedures, training materials, and best practices.
  • Maintain the IT user knowledge base and self-service troubleshooting guides.



  • 5 plus years or more of relevant work experience working in a large-scale Federal or global Fortune 500 company.
  • Strong working knowledge of Service Management (ITSM) and/or ITIL 4.
  • Excellent, hands-on financial knowledge and experience.
  • A high degree of creativity and “out-of-the-box” thinking
  • Ability to think broadly and strategically, balanced with high attention to detail.
  • Able to execute on multiple projects simultaneously in fast-paced environments.
  • Ability to interact and build strong relationships within all business and corporate functions
  • Excellent organizing, time management and priority setting skills
  • Bachelor’s degree in Computer Science, Computer Information Systems, Accounting Information System, or engineering or technically related field. May consider an additional 5 years of experience in lieu of a degree. 
  • 5 Years’ experience.
  • Must be able to obtain and maintain a Public Trust 

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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