IT Technical Support

Job Description

Description

SAIC is seeking to hire for an IT Technical Support role in Washington, DC! 

This position provides first line technical support for local and remote users, resolving technical problems and answering queries. Support includes providing technical support for SAF/IA evolving collaboration needs. This individual will work with SAF/IA to define and validate on-going information/knowledge sharing and collaboration needs, IT and information systems (IS) strategy, and assist with IT and IS portfolio activities to ensure high up-time computing (i.e., NIPR and SIPR desktop/laptop support), DOD/AF on-site networking, remote connectivity, and telecommunications needs are met.

POSITION RESPONSIBILITIES: 

• Provide triage of inbound requests via phone, email, web, and chat 
• Support IT Hardware Installation, Maintenance, and Break-fix Support that includes commercial off-the-shelf (COTS) desktop, laptop, and notebook computers, tablet PCs, scanners, printers, docking stations, and the other computer peripheral equipment and accessories
• Function as customer point of contact regarding IT Support to supported users 
• Support Software Installation, Maintenance, and Break-fix Support: Includes COTS desktop and laptop operating and application software, scanning software, antivirus software, and any software applications that can be installed on a Windows® OS
• Support Network Hardware and Software Installation, Maintenance, and Break-fix Support
• Support Communications Equipment Installation, Maintenance, and Break-fix Support: Includes telephones to include voice-over-Internet-Protocol phones, iPhones®, Blackberries®, facsimile, WAN access point equipment, and the other communications equipment and mobile devices as required

Qualifications

• Must be a US Citizen and possess a Secret (or higher) clearance
• Bachelor’s Degree and 4 years of experience, OR AA degree and 6 years of experience, OR High school diploma and 8 years of experience. 
• Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I:

EXPERIENCE: 

• Experience in computer hardware/software support to:
  • Microsoft (MS) Windows® operating systems (OS) like Windows 10® 
  • MS Office® suite of applications
  • Internet browsers
  • Adobe Acrobat® Professional
  • Scanning software
  • Antivirus software, and
• Experience providing communications break fix for:
  • Telephones to include voice-over-Internet-Protocol (VoIP)
  • Voice-over-secure-Internet-Protocol (VoSIP) and secure telephone equipment (STE) phones
  • iPhones®, Blackberry’s®
  • Facsimile
  • Wide-area network access point equipment, and
  • Other communications equipment and mobile devices as required in a USAF environment
• Experience providing:
  • Network support NIPRNET, SIPRNET, remote desktop, CITRIX® and CISCO® client support
  • Online meeting/conference support
  • Web site and SharePoint® site administration and maintenance
  • Network outage issues, and
  • Any other networking support issues as required

Desired:

• CCNA-Security, or Network+ CE

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.