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IT Systems Support Analyst

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Job ID: 2207206
Location: ARLINGTON, VA, United States
Date Posted: May 25, 2022
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work:
Benefits: Click here

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Job Description


SAIC has an opportunity for an IT Systems Production Support Analyst  to join a team of professionals providing support to complex development, maintenance, test, and production development environments.  This role supports a State Department customer who has a large portfolio of new and legacy systems managed in a scaled Agile Framework approach.

Role allows for a hybrid remote schedule and would report onsite in the Crystal City, Virginia area a few times per week depending on the team schedule and project activities.

Responsibilities include, but are not limited to:

  • Serve as a SME in the development of the functional, business, technical and other related program. 
  • Responsible for providing support, analysis, and implementation of systems or business processes/change management.
  • Participates in the design and drives the completion of project deliverables, as well as problem-solves with client and experts independently.
  • Advises and leads junior staff in the completion of tasks.
  • Track and resolve incidents, escalate recurring issues, author KBAs, technical support
  • Assist in creating Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues
  • Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers


Required Education & Experience

  • Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; 
  • Experience with SQL and Toad

Required Clearance

  • Secret clearance to start work with the ability to obtain a Top Secret Clearance.

Target salary range: $125,001 - $150,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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