System Administrator - District Site Supervisor

Job Description

Description

SAIC is seeking a District SA Site Supervisor, to support the US Army Corps of Engineers RITS Program.  Location: Los Angeles, CA

The District SA Site Supervisor represents a highly visible Technical and Administrative management presence. The Site Supervisor possesses the technical skills, experience and leadership necessary to make decisions that ensure the highest level of guaranteed service to USACE. This position will ensure that adequate resources are allocated to the correctly prioritized and scheduled work. The Site Supervisor will ensure that our customer is fully informed on technical issues. Our staff, both SAIC and subcontractors will follow the technical and administrative lead of our designated Site Supervisor.

PRIMARY RESPONSIBILITIES:

• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
• Assist in storage and data management, specifically file and folder permissions.
• Support operational transition of enterprise solutions into production.
• Primary POC for local server, network and telecom repair of District infrastructure components.
• Coordinate local response to IAVA vulnerability remediation.
• Coordinate Level 3 support to the District technical personnel.
• Primary escalation POC for after hours and VIP level support requests.
• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
• Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
• Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
• Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
• Provide weekly performance reports to the ITC and the SAIC Division Manager.

Qualifications

EDUCATION AND EXPERIENCE: Bachelors and four (4) years or more experience. Four (4) additional years of experience may be applied in lieu of a Bachelors. 

BASIC REQUIREMENTS:

• 3+ years of relevant experience.
• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
• Travel may be required.
• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time.
• After hours on-call support required. 
• Experience using Remedy or a similar ticketing system.
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
• Demonstrated experience with VMware.
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
• Comprehension of NTFS file share permissions.
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
• Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Must be an independent problem solver with troubleshooting, decision making and analytical skills.
• Excellent customer service skills.
• Enjoys a fast paced environment.

DESIRED EXPERIENCE:

• Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
• Prior USACE/ACE-IT experience.
• Experience working in a DOD environment.

CLEARANCE: US citizen with an Interim Secret security clearance and ability to obtain a Secret. 

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.