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Service Manager

Job ID: 2206435
Location: CHANTILLY, VA, United States
Date Posted: May 4, 2022
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.

We are seeking a Service Manager to ensure the Program Team delivers uninterrupted value to consumers.

Typical duties of the Service Manager include:

  • Ensure the Program Team delivers uninterrupted value to consumers, including management of demand, service level, availability, capacity, service continuity, change, release and deployment, event, incident, problem, access, and continuous service improvement; resolving any support deficiencies.
  • Coordinate and manage dependencies across architecture, configurations, deployments, and system upgrades across the enterprise, playing a key role in SAFe Release planning. This includes infrastructure in a classified environment, helping to maintain parity with development and test environments.
  • Work with vendors for prototyping, testing, and evaluation of new technologies, producing system specifications, metrics e.g. input/output requirements, and parameters for hardware/software compatibility.

Qualifications

Required:

  • Active TS/SCI clearance; CI poly preferred
  • Bachelor's degree  
  • 10+ years of experience


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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