Job ID: 2206408
Location: WASHINGTON, DC, United States
Date Posted: Jun 16, 2022
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
Benefits: Click here
Description - External
SAIC is looking for an Enterprise Operations Center (EOC) Manager to join our team in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event & Availability Monitoring: Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.
Qualifications - External
The Enterprise Operations Manager/Lead shall manage and provide related liaison services for IP TV, Cable TV, storage, server, offsite data center(s), temperature and physical access systems, and appropriate response to Infrastructure and Network incidents throughout the DOT COE environment. Shall report, track, and provide related liaison services for network services and service degradation/outage.
Incident Response includes the following:
Familiarity with Service Now
Familiarity with BMC Remedy
US Citizen or alien who has been lawfully admitted for permanently residence or employment. Ability to attain a Public Trust clearance.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.