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Imaging Technician

Job ID: 2205782
Location: OKLAHOMA CITY, OK, United States
Date Posted: Apr 19, 2022
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as imaging laptops and desktops, preparing end user devices for deployment, troubleshooting issues, and managing ticket queues.

 

Responsibilities

  • Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops
  • Resolve incidents and task through the Remedy ITSM Tool
  • Documents, tracks, and monitors technical problems to ensure a timely resolution
  • Identifies and researches solutions to technical problems
  • Maintain inventory of stock
  • Create knowledge base articles to document troubleshooting steps
  • Package equipment for shipment
  • Run QC checks on imaged machines

Qualifications

Required Education, Certifications, & Experience

  • Bachelor’s Degree in related discipline and three (3) years related experience; 11 years of relevant experience in lieu of a degree
  • Must have the ability to obtain and hold a Public Trust clearance
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire 
  • Must be a US Citizen and have the ability to obtain an Interim Public Trust clearance prior to starting work.

Desired Skills

  • Experience applying Windows images to laptops, desktops, and tablets
  • Experience troubleshooting hardware and software issues
  • Experience with Remedy or other ITSM tools

 




Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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