Job ID: 2205437
Location: YOKOSUKA, Shizuoka-Ken, Japan
Date Posted: Jan 10, 2023
Category: Information Technology
Subcategory: Computer Operator
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here
SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the United States Fleet Activities Yokosuka in in Naples, Italy.
This is a rotating-shift 24/7 operations in a call center environment. Weekends and Holiday possible based on client needs.
Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift options. Shift option times vary.
High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience.
Ability to solve technical issues via telephone, email, and chat.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical, problem solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Current DoD 8570 IAT Level I certification
Ability to obtain WIN10 Certification
Must have an active Interim Secret with the ability to obtain a full Secret clearance (US Citizenship required).
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.