Cyber Security Manager

Job Description

Description

The Defense and Civilian Sector of SAIC is seeking a highly qualified Security Operations Center (SOC) Service Delivery Manager to join our management team supporting a major state & local government customer in Santa Ana, California. The SOC Service Delivery Manager is an experienced cybersecurity specialist and manager who will be a core member of the leadership team providing cybersecurity services under a Managed Services type agreement measured by Service Level Agreements.

The SOC Service Delivery Manager has overall accountability for operational oversight and execution of the 7x24x365 Security Operations Center (SOC): tracking and reporting on current and emerging threats and trends, providing enhanced Threat Intelligence and Forensic capabilities and working with the customer Chief Information Security Officer (CISO), customer CISO staff, and customer Agency IT management to improve the security posture of the environment.

Duties and Responsibilities:

• Overseeing day to day operations and performance management of the 24x7 Security Operations Center (SOC) including event monitoring from the SIEM solution as well as cybersecurity incident response in coordination with other suppliers;
• Providing leadership, guidance, coaching and mentoring to the SOC staff including shift supervisors and tier 1, 2 and 3 support;
• Lead threat intelligence and vulnerability assessment and analysis activities for the supported environment; communicate and coordinate with other suppliers in the tracking of associated mitigation and remediation activities;
• Ensure compliance with all regulatory and administrative requirements imposed by the contract;
• Provide executive and management briefings on overall SOC and threat intelligence performance, findings, trends, and future plans;
• Review and provide input for the schedule and cost for work orders requiring Cyber staff, ensure adherence to quality standards and review project deliverables;
• Participate as a member of the program management team in budget, performance and staff development activities;
• Represent SAIC services in this area to various stakeholders including IT governance forums;
• Lead the development of periodic reports, deliverables, and other content as required related to the performance management and future planning of security services.
• Report directly to SAIC’s Program Manager, and interface with all areas affected by Security Operations Center (SOC) services including other IT services, customer Chief Information Security Officer (CISO), customer CISO staff and IT management. 
• Serve as a key representative, client interface and manager for the SOC team and be accountable for strategy, capabilities, long-range goals and objectives along with achievement of objectives for service performance, cost and schedule.
• Frequently interact directly with customers, suppliers and partners during project meetings, through direct interactions, and through participation in IT Governance activities.
• Establish objectives and plans for the team’s operations; identify and assemble the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translate organizational objectives into work plans; create contingency plans to meet changes in business circumstances. 
• Work to continuously improve the service delivery and adjust to the constantly changing security environment while ensuring ongoing compliance to all regulations.  

Qualifications

Required Qualifications:

• Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
• Security Operations Center (SOC) leadership experience.
• Demonstrated experience providing SOC and threat intelligence services in an enterprise environment.
• Experience with commercial and open source threat intelligence feeds and data sources.
• One or more industry-recognized cybersecurity certifications such as:
  • ISC2 CISSP
  • ISACA CRISC
  • ISACA CISM
  • CASP
• Strong skills with: MS Office products, Microsoft Visio, Microsoft Project, and Microsoft SharePoint.
• Strong analytical and problem solving skills.
• Strong attention to detail and organizational skills.
• Excellent written, verbal and presentation communications skills.
• Must be able to pass County background investigations.

Desired Qualifications:

• ITIL (V3, V4 Foundation or above) certification.
• PMI PMP certification.
• ServiceNOW IT Service Management System.

The ideal candidate will possess experience in delivering services to a customer, as well as ensuring the services meet the requirements of the contract, customer, regulations, compliance and all other aspects required for outstanding service delivery. The ideal candidate will have extensive cybersecurity management experience including SOC operations, threat intelligence, vulnerability identification, risk management; experience translating business requirements and objectives into IT strategy; and experience with one or more frameworks and standards for best practice cybersecurity delivery. Experience must include familiarity with application, platforms and infrastructure layers and a focus on User Experience. Experience with state & local government customers is a strong plus. Strong presentation and white boarding skills with the ability to instruct, influence and interview (elicit needs) executive sponsors and key practitioners. Experience working with multiple vendors, subcontractors including direct and indirect resources.  Demonstrated track record of working toward pre-determined long-range goals and objectives. Assignments are often self-initiated. Accountable for delivery of in-scope activities, documentation and deliverables including the coordination and management of direct and third-party staff to achieve outcomes. 

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.