NASA Software Systems Engineer

Job Description

Description

SAIC is seeking a candidate to provide engineering and operational support for NASA’s Identity, Credential and Access Management capabilities.  This support will include troubleshooting mobile device enrollment of PIV-D certificate issuance processes.  Additionally, vendor software installment, server software management, custom configuration, testing end-to-end services, and monitoring operational stability.  The Derived Credential Management, Credential Management, Identity systems work in a highly integrated environment with Microsoft Intune.  The Agency Engineers provide Tier 2 Operational Support for the distributed administrators at the NASA Centers.

Required Qualifications

• BS/MS degree in Computer Science, Engineering or a similar field
• 3 years of relevant work experience
• On-site at MSFC is required due to lab access
• Ability to complete a US Government Tier 4 Investigation (current active clearance is desirable)
• Years of experience accepted in leiu of degree. 

Required Skills

• Experience troubleshooting iOS and Android
• Experience troubleshooting MS Intune managed devices
• Experience with Tier 2 and /or 3 customer support
• Experience in functional test execution for incident fixes and service enhancements
• Proven working experience including installing, configuring and troubleshooting Windows based environments
• Experience supporting application hosted on Windows IIS
• Highly self-motivated and directed, with keen attention to detail

Desired Qualifications

• Experience with or ability to perform the following:
  • Familiarity troubleshooting PIV Derived certificate issuance via MS Intune
  • Familiarity with PKI (Public Key Infrastructure) and HSM (Hardware Security Module) configuration as related to certificate management
  • Familiarity with FIPS 201-2, HSPD-12, NIST 800-157 and other Federal Guidance
  • Experience with Windows 10 Desktop Configuration and support as related peripheral support (Cameras, card readers, scanners, printers ….)
  • Familiarity with data mining/analysis in SQL
  • Troubleshoot complex systems and integrations
  • Design and deploy new applications and enhancements to existing applications, software, and operating systems
  • Conduct research on software and systems products to justify recommendations and support purchasing efforts
  • Create and/or maintain documentation as it relates to system configuration, mapping, processes, and service records
  • Coordinate and perform in-depth tests for modified and new systems
  • See potential issues and proactively ensure the highest levels of systems and infrastructure accessibility
  • Monitor and test performance of applications, foreseeing potential bottlenecks and identifying possible solutions
  • Conduct research into systems issues and products as required
  • Communicate ideas in both technical and user-friendly language
  • Work in a team-oriented, collaborative environment
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
  • Proven experience with systems planning, security principles, and general software management best practices.

Qualifications

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.