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IT Hardware Technician

Job ID: 2203163
Location: OKLAHOMA CITY, OK, United States
Date Posted: May 3, 2022
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
Benefits: Click here

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Job Description


SAIC has an opportunity for an IT Hardware Technician in Oklahoma City, OK!

Job Overview

  • Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA ISC.
  • Duties include diagnosing and resolving user reported issues including desktops, laptops, network connectivity, Windows OS issues and much more.
  • Applicant will provide tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues. 
  • Excellent interpersonal and communication skills, both oral and written are required for customer interactions.
  • Strong initiative, teamwork and problem solving skills are also required.

Primary Responsibilities

  • Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of desktop PC, telephone, and peripheral equipment and systems. 
  • Conducts installation and testing of equipment to ensure proper working order. 
  • Isolates equipment start-up malfunctions and takes corrective action. 
  • May make technical presentations and has a strong knowledge of products. 
  • Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
  • Use remote control tools to assist end users when needed
  • Build and configure PCs and laptops for deployment to users
  • Loading and configuring end user device software
  • Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
  • Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
  • Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
  • Act as a technical resource to others to resolve problems, errors, or other related issues
  • Anticipate customer needs and proactively identifies solutions
  • Provide feedback and insight to enable development of user training guides and videos



Required Education, Certifications, & Experience

  • High School and eleven (11) years experience performing in a technical role; Associates Degree in related discipline and ten (10) years related experience OR, Bachelors Degree in related discipline and three (3) years related experience.
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire.
  • Prior Help Desk Support / Desktop Support experience
  • Windows 10 experience
  • The ability to work independently with minimal supervision and professionally represent the program
  • Highly motivated individual willing to learn and apply new concepts, tools, and software
  • Good verbal and written communication skills, especially with other organizations
  • Initiative
  • Good problem solving and troubleshooting skills
  • Ability to work effectively in a team setting

Required Clearance

  • The ability to obtain an Interim Public Trust clearance prior to starting work.

Desired Skills

  • A+, or other technical certification
  • Customer friendly attitude 

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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