Senior Systems Administrator

Job Description

Description

JOB DESCRIPTION: 

This position is for a Senior Unified Communication Systems Administrator that will support of the HHS Next Generation IT Services IT Operations contract. The successful candidate will have experience implementing, deploying, and operating Cisco Unified Communications and Collaboration (UC&C) solutions in a production environment and must be able to demonstrate an understanding of related technologies to include, but not limited to Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Instant Messaging & Presence (IM&P), Cisco IP phones, video endpoints, WebEx, and Jabber soft clients. US Citizenship is required to access Federal Government client locations.

This is primarily a remote position that may require travel as needed within the Rockville / DC area. Candidates should expect to be remote around 95% of the time.  This role does require occasional On-Call responsibilities. 

Position Responsibilities: 

• Configure/troubleshoot/build profiles, etc. for Cisco Unified Communications and Collaboration technologies (CUCM / CUC / Jabber / WebEx)
• Work in Service now to address tickets assigned to Unified Communications and Collaboration operations team and close them out within agreed resolution times
• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Document detailed change implementation plans / procedures and be able to represent said plans during change management reviews
• Ensure patching and regular maintenance is performed as required.
• Support working outside of normal business hours for maintenance windows or "on-call" support when necessary to solve high profile incidents/problems.
• Work with ITIL and Change Management processes and comply with all security policies

Qualifications

REQUIRED EDUCATION AND EXPERIENCE: 

• Must have a Bachelors and 2+ years of experience. Will accept an additional 4 years of experience in lieu of a degree
• 3+ years experience implementing and supporting CISCO Unified Communications and Collaboration Technologies (CUCM / CUC / JABBER / WebEx) is preferred
• Must have experience with ServiceNow
• Working knowledge of virtualization, VMWare, or equivalent 

Desired Experience/Skills/Attributes:  

• CCNA Collaboration is STRONGLY preferred
• BS degree or better from an accredited four-year college
• Experience with scripting and automation tools
• Experience with VMware, deploying servers from templates, creating user accounts, etc..
• Strong collaboration skills and be effective in working within a team environment. Willingness to display teamwork and share information with team members and customers.
• Ability to communicate professionally both verbally and written with all levels of the organization.
• Willing to work a flexible work schedule to include after-hours/weekends as needed

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.