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ServiceNow Administrator

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Job ID: 2201840
Location: CHANTILLY, VA, United States
Date Posted: Apr 12, 2022
Category: Engineering and Sciences
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work:
Benefits: Click here

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Job Description

Description

SAIC is seeking a motivated, career and customer oriented ServiceNow Administrator (Junior Developer) to join our team to begin an exciting and challenging career with SAIC.

***THIS POSITION IS 100% REMOTE***

Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of our DoD customer. This will include hands-on implementation and support experience with ServiceNow ITSM application suite.

  • Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including:
    • CMDB
    • Incident
    • Problem
    • Change
    • Service Catalog
    • Service Portal
    • Workflows
    • Knowledge
    • Roles/permissions
  • Must work closely with IT and Business teams to develop and enhance ServiceNow capabilities.  
  • Work independently on tactical enterprise projects, but also collaborate with peers to develop real time solutions.
  • Work as ServiceNow Business Analyst in estimating, implementing and enhancing ServiceNow platform and modules per business requirements.
  • Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting Administration of ServiceNow platform.
  • Ability to write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams.
  • Utilize strong communication skills (verbal, written, quick thinking, collaborative, open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization.

Qualifications

Education/Experience:

  • Bachelor's degree in Computer Science or Information Systems (or equivalent related field experience) and 9 years of overall experience in ServiceNow, architecting, or development.
  • Thorough understanding of ITIL/ITSM processes.
  • Security+ is Required
  • 3+ yrs experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite.
  • 4+ yrs experience with hands-on implementation and support experience with ServiceNow ITSM application suite
  • 4+ yrs working with IT and Business teams to develop and enhance ServiceNow capabilities
  • ITIL Foundations Certification
  • ServiceNow System Administrator Certification  
  • Able to obtain a Secret Security Clearance

 

 

 


COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.


Target salary range: $125,001 - $150,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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