Network Operations Center - NOC Specialist

Job Description

Description

SAIC has an immediate need for a Network Operations Center Specialist to support the NASA Integrated Communications Services (NICS) contract at NASA's Goddard Space Flight Space Center in Greenbelt, Maryland. The NICS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA’s spacecraft and aeronautical missions flow smoothly.

Job Responsibilities:

• Use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related and node/application related problems for NASA’s Mission Network known as NASCOM.
• Monitoring and some maintenance assistance will be required of Cisco Routers & Switches, Junipers Routers.
• Operating NASA unique hardware items is also required.
• Candidate will support the network’s operations and day-to-day activities in support of NASA missions.
• Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA.
• Candidate will be involved in a number of activities including the testing and implementation of new network services.
• Position is in the NASCOM Operations Management Center (NOMC), a 24X7 network operation center, and requires supporting non-standard shifts, weekends and holidays.
• Candidate must be able to pass both a written and practical certification test associated with the operations of the Mission Network within 180 days of hire.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• BS degree in a related field and 5 years experience or High School and 10 years experience.
• Knowledge of TCP/IP technology
• Knowledge of IP Addressing and subnet masking
• Knowledge of Help Desk Operations
• Excellent writing and oral communications skills
• Effective communicator and able to coordinate network and customer issues with other technical sections
• Ability to multi-task and respond quickly to real-time dataflow issues
• Ability to work non-standard work hours/shifts
• Pleasant personality
• Knowledge of Network Monitoring tools, eg. NNMi, Specturm, MRTG, CACTI
• Experience in supporting Wide Area Networking connectivity

Desired Skills

• Knowledge of normal trouble ticket processes
• Hands-on experience with standard industry products eg. Cisco, Juniper, and Ciena
• Knowledge and hands on experience with data analyzers, network probes and other network diagnostic and performance measurement devices
• Experience in performing traceroutes, executing ping test
• Experience in WAN protocols such as SONET and MPLS
• Experience working with Commercial Carrier service providers, eg, AT&T, Verizon
• Knowledgeable of transmission principals including T1, T3, DS-3 &OC-3/48;
• Knowledge of serial interfaces including RS232, V.35 and RS 449 preferred;
• Knowledge of Linux

Clearance

• Candidate must have a SECRET clearance of higher

Desired Certifications / Training

Current holders of either a CCNA, CCNP or JNCIA

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.