Junior Desktop Support Technician
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Job ID: 2200967
Location: WASHINGTON, DC, United States
Date Posted: Feb 1, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here
Job Description
Description
SAIC is seeking a Desktop Support Technician to join our team in Washington D.C. The selected candidate will work independently supporting customer requests for new desktop and laptop computers including imaging and deployment of computers or requests to move existing equipment. Candidate will be responsible for installation and troubleshooting including network connections, hardware, operating systems, and corporate applications support (both commercial and in-house); troubleshooting and repairing primarily Windows-based operating systems, McAfee encryption, Windows configuration, Internet access, attachment to network printing, email and Microsoft Office, and implementing security policies as required. Ability to provide training and technical guidance for users.
Qualifications
Required Skills:
- AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.
- Experience with Microsoft Office applications and technology, i.e., Remote Desktop, Teams.
- Proven experience of having provided the highest quality of customer service in a fast-paced IT service environment
- Ability to multitask and meet deadlines on a variety of activities
- Willingness to learn and continually upgrade technical skills
- Excellent interpersonal and customer service skills
- Experience working in an IT service operation using ITIL best practices and experience managing ticket queue
- Candidate must be eligible to receive a Public Trust clearance which an interim clearance must be obtained prior to start
Desired Skills and Certification:
- Strong experience in Windows system administration (desktop and server) and troubleshooting (system setup, account management, backup/restore, network
- CompTIA A+
- Active Public Trust clearance
COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
