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Field Services Lead Intern

Job ID: 2200031
Location: MONTGOMERY, AL, United States
Date Posted: Jan 5, 2022
Category: Student
Subcategory: Intern
Schedule: Casual (includes On Call and Temporary)
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Field Services Lead Intern to join our team and begin an exciting and challenging internship with Air Force EITaas EUS. This position can be located at Fayetteville, NC, OR Clovis, NM, OR Montgomery, AL, OR Fort Walton Beach, FL, OR Anchorage, AK, OR Omaha, NE. This position is part-time.

 

In this role you will:

  • Assist Field Services Site Manager in the leadership of a team of 20+ field service analysts and technicians providing customer support across a wide service area
  • Lead small teams in troubleshooting coordination on high priority incidents to drive issues to fastest possible resolution
  • Make recommendations regarding business practices and processes for successful Incident Management
  • Track and advise day to day field services operations in meeting SLA’s and ensuring issues are proactively addressed
  • Work closely with peers across IT Operations to provide world class services to our clients
  • Ensure all incidents are progressing and driving to resolution.
  • Demonstrate communication skills and an understanding of both business and IT priorities
  • Ability to gain understanding of the technical landscape of the environment and be able to make recommendations to Field Services Site Manager
  • Clearly communicate with internal business owners and external partners
  • Participate in technical bridge calls
  • Lead small teams and provide direction within local Field Services team, ensuring end-user satisfaction is maintained, along with program specific SLAs
  • Lead will act as point of contact for customer questions and concerns for any aspect of the program

Qualifications

Education and Requirements:

  • Associates or minimum of 60 hours of course work or 4 years IT experience
  • United States citizenship

 

Skills and Qualifications:

  • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
  • Outstanding organizational skills
  • Understanding of basic network infrastructure concepts, computer operating systems and familiarity with Microsoft products
  • Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
  • Possess proficient analytical, problem solving and decision making skills
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns

 

Physical Requirements:

  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist
  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
  • Exposed to seasonal weather based on geographic region
  • Hold the arm and hand in one position or hold the hand steady while moving the arm
  • See details of objects that are more than a few feet away
  • See differences between colors, shades, and brightness
  • Use one or two hands to grasp, move, or assemble objects
  • Use muscles to lift, push, pull, or carry heavy objects
  • Use stomach and lower back muscles to support the body for long periods without getting tired
  • Bend, stretch, twist, or reach out
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place
  • Make fast, repeated movements of fingers, hands, and wrists

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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