Campus Connectivity Support Specialist I/II

Job Description

Description

SAIC has an opportunity for a Support Specialist to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program.

NOTE: This is a 100% virtual / work from home / remote position located anywhere in the CONUS.

The USACE RITS contract will provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE’s Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,500 field and area project offices and two data centers that are currently located in Vicksburg, Mississippi, and Hillsboro, Oregon.

DUTIES OF POSITION:

Must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must have knowledge of Telecom, VoIP and LAN/WAN Systems.  Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision.

Must be able to:

• Interface with end users, Government and SAIC team-mates, and sub-contractors to develop and implement inside-plant cabling solutions to support wired and wireless voice, data, and video services to the desktop at all USACE sites.
• Support inside and outside plant building-to-building connectivity for non-standard locations such as hydroelectric stations, parks, locks, and dams.
• Monitor and resolves service issues, and provide guidance and status updates regarding potential future impacts.
• Direct and manage efforts of telecom technicians and workloads.
• Stay apprised of projects and issues.
• Provide interface to customer on high-level issues or requests.
• Monitor ticketing queues.
• Ensure sub-contractors are performing to the contract/statement of work.

 

 

Qualifications

Requirements:

EDUCATION:

 Associate Degree in a related Technical Discipline and one year related experience; Or, High School and two (2) years of related experience in lieu of a degree.

CLEARANCE REQUIREMENT:  Must have or be able to obtain a Secret clearance

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.