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Enterprise Operations Center Specialist

Job ID: 2120158
Location: WASHINGTON, DC, United States
Date Posted: Dec 22, 2021
Category: Information Technology
Subcategory: Computer Operator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is looking for an Enterprise Operations Center (EOC) Specialist to join our team in Washington D.C. supporting the SEC ISS program. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking a EOC Engineer for the Washington, DC location. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

 

This position reports directly to their respective Enterprise Operations Center (EOC) Team Lead and is responsible for the various tasks in support of the overall objectives at the Securities and Exchange Commission and the particular shift they are assigned to. The

 

EOC Technician is responsible for performing their respective assigned shift’s duties and responsibilities including physical environment, network traffic and application monitoring, system performance, coordinate Data Center shipments and Technician entry, Regional office support, troubleshooting hardware and software problems and creation and maintenance of various EOC documentation.

Qualifications

Experience Requirements:

  • Four years progressive experience in the Information Technology field.
  • Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.S. Citizenship.
  • Proficiency with the full suite of Microsoft Office tools.
  • Requires a Computer Science Associates degree or equivalent experience.
  • Aptitude for learning new network technologies and possess excellent customer service skills
  • Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.
  • Must be a self-starter, self-motivating and be able to work in a team environment.

 

Primary Duties:

  • Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.
  • Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.
  • Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events
  • Responsible for managing relationships with NOC customers.
  • Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues
  • Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians.
  • Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.
  • Keep the appropriate management staff appraised of critical situations which requires attention.
  • Provide Data Center coverage on a 24x7 shift basis. (Shift and weekend work)
  • When required, place service calls to the Communications vendors for circuit related issues.

 

Secondary Duties:

  • Provide shift activity coordination during absence of Team Lead.
  • Respond to open ITSM tickets assigned to the NOC.
  • Perform other duties as assigned.

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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