Knowledge Administrator

Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

 

As the Knowledge Administrator, you will be responsible for reviewing, updating, identifying, and documenting knowledge to be utilized by support groups within the FAA. Working within the Knowledge Administrator Team, you will interact with other Knowledge Administrator(s), Subject Matter Experts and management parties.

 

Responsibilities:

· Collaborate with other Knowledge Administrator(s), Subject Matter Experts and management parties to create and document Standard Operating Procedures, Knowledge Base Articles and other required pieces of documentation.

· Be a team player and be considerate of other Knowledge Administrator’s ideas.

· Properly review, update, identify and document knowledge for capture to be utilized by support groups within the FAA.

· Engage necessary SMEs to ensure proper content within, and approval of, published documentation of any kind.

· Obtain, document and publish any/all additional knowledge as identified or supplied by other members of the FAA organization.

· Identify, plan to correct, and implement remediation of critical knowledge gaps.

· Perform additional project related job duties or responsibilities as required, when assigned such items by a member of management.

· Appropriately exercise a customer service skill-set, which includes; attentiveness (good listening skills), active listening, patience, self-control, empathy, the ability to remain calm under pressure, the ability to ask follow-up questions and the ability to communicate effectively.

Qualifications

Required Skills and Experience:

• High School and seven (7) years or more experience, Associates and five (5) years or more experience, Bachelors and three (3) years or more experience 

• Excellent written and verbal communication skills 

• Excellent organization skill and attention to detail 

• Previous IT, service desk, or remote IT support services experience 

• Understanding of ITSM processes 

• INTERIM PUBLIC TRUST to start work, ability to obtain Public Trust 

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $45,001 - $55,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.