Join our Talent Network >

Wireless Technician

Job ID: 2119649
Location: WASHINGTON, DC, United States
Date Posted: Dec 14, 2021
Category: Information Technology
Subcategory: Telecom Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

Share: mail

Job Description

Description

SAIC is seeking a Wireless Technician to support a large federal government agency. Employee will perform on-site, at a secure government location Monday through Friday during normal business hours.

Occasional off-hour, weekend and holiday support may be required during scheduled and un-scheduled events.

Description of Duties:

  • Monitor work order ticketing system for assignments. Respond to and resolve tickets related to mobile and remote services.
  • Configure, test, troubleshoot, deploy and issue mobile devices.
  • Monitor, track, analyze and respond to mobile system alerts.
  • Troubleshoot and resolve system outages. Interface and coordinate with other service offices and support elements as appropriate.
  • Document work activities and escalate to operations manager, shift leads and engineers as necessary.

Qualifications

Required Education & Experience

  • AA Degree in related discipline; Or, High School and 0 years of related experience with certification.
  • Ability to focus on ticket and monitoring systems for sustained periods.
  • Ability to follow Standard Operating Procedures (SOPs)
  • Self-motivated problem solver possessing effective troubleshooting skills as it relates to IT systems.
  • Strong oral and written communication skills with experience working directly with customers including VIPs. 
  • Strong organizational skills with ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables. 
  • Basic knowledge of mobile device platforms (iOS, Android, Blackberry).

Desired Experience/Skills/Attributes:

  • Experience with ServiceNow.
  • Experience with mobile and remote access devices.
  • Certification in relevant IT products and technologies.

Clearance Requirement

  • Secret Clearance

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

Share: mail

Similar Jobs

Network Engineer Sr Manager

WASHINGTON, DC, United States
Information Technology

Lead Audio Visual Engineer

WASHINGTON, DC, United States
Information Technology

Windows 10 Technician

WASHINGTON, DC, United States
Information Technology

Lead Enterprise Endpoint Architect

WASHINGTON, DC, United States
Information Technology

Service Desk Manager

WASHINGTON, DC, United States
Information Technology

VMware Engineer

WASHINGTON, DC, United States
Information Technology

ServiceNow Engineer

WASHINGTON, DC, United States
Information Technology

IT Service Desk Weekend Shift Lead

WASHINGTON, DC, United States
Information Technology

MDM Administrator

WASHINGTON, DC, United States
Information Technology

Assistant IT Operations Center Officer

WASHINGTON, DC, United States
Information Technology

ITSM Process Manager

WASHINGTON, DC, United States
Information Technology

Help Desk Specialist

WASHINGTON, DC, United States
Information Technology

Network Architect

WASHINGTON, DC, United States
Information Technology

SME - Computer Network Architect

WASHINGTON DC, DC, United States
Information Technology

SME- Computer Systems Engineer/Architect

WASHINGTON DC, DC, United States
Information Technology

eDiscovery Administrator

WASHINGTON, DC, United States
Information Technology

Senior Azure Network Engineer

WASHINGTON, DC, United States
Information Technology

Tier 2 Desktop Engineer

WASHINGTON, DC, United States
Information Technology

Junior Desktop Support Technician

WASHINGTON, DC, United States
Information Technology

System Administrator

WASHINGTON, DC, United States
Information Technology

Robotic Process Automation Business Analyst

WASHINGTON, DC, United States
Information Technology

Principal SQL Database Developer

WASHINGTON, DC, United States
Information Technology

Executive Help Desk Lead

WASHINGTON, DC, United States
Information Technology

Enterprise Operations Center Manager

WASHINGTON, DC, United States
Information Technology

Change Management Analyst

WASHINGTON, DC, United States
Information Technology