Change Management Analyst Senior

Job Description

Description

SAIC has an immediate need for a Change Management Analyst Senior to support the NASA Integrated Communications Services (NICS) contract at NASA's Marshall Space Flight Center in Huntsville, AL. The NICS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position is responsible for incorporating ITIL Change Management best practices across the NICS contract to ensure NICS IT services are delivered and managed in an efficient and effective manner. This team is responsible for facilitating controlled change across the NICS contract. This team also leads the way in providing data analysis and trends to identify service delivery issues while providing guidance to change owners to minimize schedule impacts.

 

Job Responsibilities:

• Facilitate controlled change
• Ensure change requests have all the information required at submission
• Monitor all change requests as they progress through the change process
• Facilitate communication with stakeholders to resolve issues that hinder the request from progressing
• Consistent reporting of changes to identify possible issues
• Continuous investigation to improve change process

Qualifications

Required Education and Experience:

• 4-year degree and 5 years of experience, or at least 9 years of related work experience in lieu of degree

Required Skills:

• Good people skills and able to work in close proximity with co-workers during intense periods of schedule mandated deliverables
• Good writing and oral skills
• Ability to present in front of an audience that can include high level customers
• Solid understanding of ITIL Change Management
• Good analytical skills: able to sift through data to identify possible issues
• Experience with BMC Remedy
• Demonstrate basic understanding of Enterprise process implementation and execution
• Basic understanding of IT networks and communication systems
• Proficient in Microsoft Office suite of applications
• Ability to maintain good working relationship with customer counterparts

 

Desired Skills / Experiences:

• DevOps experience
• Agile experience
• Understanding of NASA’s IT environment
• Understanding of Remedy’s template structure
• Understanding of Release and Deployment Packages

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.