Job ID: 2118889
Location: VICKSBURG, MS, United States
Date Posted: Feb 18, 2022
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work:
Benefits: Click here
Description
SAIC has an immediate need for a Senior Computer User Support Specialist to support the Army Corps of Engineers for the Revolutionary Information Technology Services (RITS) program located in Huntsville, Alabama.
The RITS program provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Job Description:
Under general direction, provides professional communication between the US Army Corps of Engineers’ Enterprise Data Centers and all Corps of Engineers customers. Monitors network services and devices, including routers, switches, and intrusion prevention systems. Monitors servers (physical and virtual), databases, storage systems, and websites, taking action on alarms per standard operating procedures. Performs 1st level network troubleshooting for WAN/LAN connections and network devices. Assists with the diagnosis of all Enterprise-level hardware, server, and application trouble. Provides an entry point for the transfer of customer technical issues from the Enterprise Service Desk (ESD) to the Enterprise Data Centers. Determines which issues reported by the ESD are due to Enterprise-level issues, and assists as needed with trouble ticket assignment to local technicians. Monitors facilities at the Central Processing Center (CPC) in multiple buildings for audible alarms and any unusual conditions including monitoring Data Center temperature and humidity levels, and reporting of issues per standard operating procedures.
Primary Responsibilities:
Qualifications
Required Education:
Required Experience:
Required Clearance:
Ability to obtain and maintain a Secret Security Clearance
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.