Job ID: 2118801
Location: STERLING, VA, United States
Date Posted: Dec 2, 2021
Subcategory: Technical Writer/Ed
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here
We are currently seeking a motivated, career and customer oriented Technical Writer to join our team in Sterling, VA, to begin an exciting and challenging career with SAIC.
In this role you will research, write, edit and proofread technical data for use in documents or sections of documents such as manuals, procedures and engineering specifications. Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format and style. May participate in the establishment of style guidelines and standards for texts and illustrations.
Develop and provide updated end user training materials, based on Standard Operating Procedures provided by CBP, for ITI solutions where needed and for the ITI and CBP Help Desks. Materials will include process flow, hardware description, software functionality, troubleshooting suggestions, general equipment maintenance, and procedures on calling the CBP Help Desk. Develop Help Desk scripts that include the use of hardware and software general operation and maintenance. Develop a guide that addresses the process that Field Technology Officers (FTO) follow to reimage a device to add software and how to get the licenses removed/updated and other technical support documentation.
Provide Proposal review, editing and final revision document for delivery to CBP. Provide same for ITI Program Deliverable documentation for PMO and Engineering.
Work with team members to assist in the editing and updating any ITI documentation and reports as required by team members during the base contract.
Edited Technical documentation for the ITI program.
Edited Proposal documentation for the ITI program.
Edited ITI Deliverables by stated contract due date.
Created and edited training documentation.
Create, track, and/or record installation deliverables and documentation.
Created and edited Operations and Maintenance manuals.
Developed End User Documentation: Power point presentation, Instructor Guide, Participant Guide and a Quick Reference Guide
Updated End User Documentation: Power point presentation, Instructor Guide, Participant Guide and a Quick Reference Guide as required.
Help Desk scripts for use of solutions and equipment.
Guide for FTOs to follow for reimaging a device and other technical support documentation.
WHAT IS REQUIRED FOR THE JOB:
Soft Skills Required:
Minimum Clearance Required – Customs and Border Protection Public Trust
U.S. Citizenship Required
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.