Mac OS Engineer

Job Description

Description

The ideal candidate, under minimal supervision, will provide on-site technical support, primarily for Macintosh systems and Apple products, by performing installation, repair, and preventative maintenance of workstations and related software/hardware; perform troubleshooting software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.  Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, printers, scanners, and any other equipment within the scope of this position.  Deploy software, run reports, create and test software packages through the use of Intune/Jamf/Apple Profile Manager and Device Enrollment Program (DEP) to create, test, deploy and manage Government standard computer images. Perform software asset management, and software license management tasks as assigned, interact daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner. Must be able to perform in a dynamic environment and be available to work non-standard hours when needed.

Qualifications

REQUIRED SKILLS / CERTIFICATIONS / CLEARANCE LEVEL:

•     Extensive experience with Apple products and Apple management tools such as: Jamf Pro, Apple     

       DEP, and Apple Profile manager for comprehensive management of MacOS computers and iOS devices.

• Extensive experience with iPhone configuration and transition phone information in a cellular carriers system

• Experience scripting

•     Ability to work in a team environment with minimal supervision.

•     Reliable and punctual.  Ability to work non-standard hours when required.    

•     Strong customer and communication skills.

•     US Citizen with the ability to obtain a Federal Public Trust clearance.

DESIRED SKILLS / TRAINING:

• Self-motivated, creative, organized and able to multitask in a fast-paced environment
• Ability to write bash and shell scripts
• Desired certifications: Apple products (iPhones, MacBook), Jamf
• Ability to deploy, configure, and troubleshoot peripheral devices connected to computers.
• Strong experience supporting VPN, Active Directory, and LAN/WAN troubleshooting.
• Experience configuring zero and one touch profiles on MacOS and iOS
• Service Now Help Desk, Microsoft Intune, DEP, Cisco VOIP phones, understanding of TCP/IP based networking.
• Experience with zscaler
• Thorough knowledge of printers (hardware/software) and managing printer queues specifically in
• an enterprise environment and in applying security measure to standard configurations.
• Must be competent to work as part of a team on all phases of customer support to include
• physical activities such as moving workstations, printers, scanner and other items.
• Experience with creating/testing/updating/deploying computer images in an enterprise environment.

TYPICAL EDUCATION AND EXPERIENCE: Bachelor's degree in related technical discipline and 5+ years of operating systems experience or 5+ years in related discipline in lieu of degree. Viewed as a well-developed technical resource capable of handling moderately complex assignment.

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.