Job ID: 2118626
Location: , United States
Date Posted: Dec 16, 2021
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Benefits: Click here
SAIC is looking for a Senior System Administrator to work 100% REMOTE as part of the IT Managed Service (ITMS) delivery team focusing on Contact Center/Telephony system administration. In this role you will be providing support for the IT contact service center which will include development and deployment. You will work closely with other team members and IT infrastructure groups to support customer needs in a contact center environment. You will provide support for a mature on-premises Contact Center Solution while also providing a measure of support for new business engagements and service-offering development in both on-premises and cloud based environments. You will need to harness your IT technical experience to understand the overall functional and non-functional requirements that go into IT service development and deployment. This role requires that you are able to handle multiple tasks and projects within the scope of your daily duties. In addition, technical writing and process documentation will be required.
This opportunity within our IT managed service (ITMS) delivery team will provide the selected applicant with excellent opportunities for career growth, a technical and operational training path along with daily experience in ITMS operations, service development and service delivery. Our operations support an enterprise class multi-tenanted environment providing ITMS for a large GOV/CIV customer base. We operate in cross-functional teams within a mature ISO® 9001, ISO® 20000, and ISO® 27001 delivery model, with a focus on an Agile / ITIL4 approach to operations.
EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; Work experience considered in lieu of degree.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.