Job ID: 2118585
Location: OAK RIDGE, TN, United States
Date Posted: Nov 24, 2021
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here
SAIC is looking for an outstanding IT candidate to join our highly skilled team based in Oak Ridge, TN. As part of the Service Desk team you will be responsible for answering queries and resolving technical issues through various channels such as telephone, email, chat and tickets submitted online. This will involve diagnosing, identifying, isolating, and resolving problems with hardware, software, network, and system/applications utilizing your advanced technical skills, historical records, and knowledgebase documentation. You’ll support commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more, and will route tickets to other support teams which requires a clearly documented description of situation, errors, and any troubleshooting already performed. You will also be expected to contribute to knowledgebase growth and improvement and may represent the service desk in interactions with other support teams.
Shift will be assigned to ensure appropriate coverage of workload during working hours between 7am and 9pm Eastern Monday through Friday and this position will work primarily remote.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.