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IT Ops Problem Manager

Job ID: 2117872
Location: FORT BELVOIR, VA, United States
Date Posted: Dec 3, 2021
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

JOB DESCRIPTION:


Seeking an experienced Information Technology (IT) based Systems Engineer (SETA) for high paced mission operations center. The successful applicant will provide technical expertise to squadron commander and director of operations when outages occur.  The candidate must exhibit flexibility in task execution, provide technical expertise on a variety of customer driven topics, deliver continuity of effort, and demonstrate value-added judgment to advise senior customer leadership on program activities. The successful candidate will produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's objectives, and facilitate customer focused IT infrastructure provisioning. 

 

Responsibilities:

  • Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation.
  • Serve as primary customer interface and advocate, affording cross-functional technical and relationship management to ensure mission success while maximizing service adoption.
  • Strong technical background in various IT disciplines such as routing, virtual computing, and many others.
  • Perform as key Technical Advisor for articulating service requirement gaps to support customer mission architecture.
  • Proactively perform as an organized and dedicated change agent, core to ensuring quality assurance while assisting the culture shift toward the customer’s leadership vision.
  • Understand relationship between the customer’s mission delivery schedules and IT service roadmaps.
  • Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. 
  • Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software or engineering specifications. 
  • Provides specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements. 
  • Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to existing capabilities.
  • Assist customers in escalating their service requirements as situations dictate the need for earlier delivery than planned.
  • Work with Multi-Service Integrator to facilitate Technical Exchange Meetings between IT service providers and consumers when delivered services do not fulfill consumer’s requirements.
  • Relay consumer’s IT service challenges and concerns to seniors.
  • Effectively perform in a team environment with strong verbal and writing skills.
  • Efficient in interaction with senior government and contractor leads as well as working level components

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience ; PhD or JD and four (4) years or more experience.

Clearance required to start: TS/SCI with Poly

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.

REQUIRED EDUCATION AND EXPERIENCE:

  • 5+ years of engineering experience 
  • Experience may be considered in lieu of a degree

Desired Skills: 

  • Domain knowledge in areas: 
    • ITIL (Information Technology Infrastructure Library) 
    • Compute IT Services (Information Technology) 
    • Storage IT Services 
    • Networking IT Services 
    • Software IT Services 
    • Data Center IT Services 
    • Project Oversight Management



Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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