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Collaboration Engineer

Job ID: 2117616
Location: WASHINGTON, DC, United States
Date Posted: Dec 2, 2021
Category: Information Technology
Subcategory: Audio Visual Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is looking for a Collaboration Engineer to join their team in Washington D.C. This individual will be Performs basic hardware maintenance and monitoring, operation system upgrades, cabling and day-to-day activities required to manage AV/VTC systems and Collaboration services.  Supports troubleshooting effort and AV events. Provides installation and break/fix support to all AV/VTC/Collaboration infrastructure components.

Qualifications

Must have 1-3 years of experience in backend collaboration and AV/VTC/VoIP infrastructures, to include configuration, upgrade, maintenance and monitoring of AV/VTC/VoIP and related collaboration equipment.  Must possess skills and knowledge in troubleshooting issues with AV/VTC/VoIP technologies and components. CCNA certification preferred.                                                                   

Cisco Meeting Server (CMS)

  • Basic system administration and configuration (network, security, management, SNMP, NTP, backups, diagnostics, reports, etc.)
  • Moderate meetings in Cisco Meeting Manager (CMM)
  • Communication between CMS and Cisco Unified Communication Manager (CUCM)
  • View active calls, check cluster status, other basic operations tasks
  • Expressway administration, fraudulent call checks, basic troubleshooting

 

Telepresence Management System (TMS)

  • Basic system administration and configuration
  • Scheduling meetings, system monitoring and fault management
  • Adding or modifying an endpoint
  • Perform and verify backups
  • Gather reports for distribution and review by senior team members and client

 

AV Video Teleconferencing (VTC)

  • Basic endpoint configuration and administration
  • Setting up and monitoring point-to-point and multi-point VTC
  • Setting up and monitoring VTC with external third parties
  • Basic understanding of VTC-over-IP configuration, CODECs, SIP, QoS
  • Basic troubleshooting of VTC

 

WebEx

  • Understanding of Control Hub for basic troubleshooting and reporting
  • Use of Edge Audio (on Expressway) for connection/call checks for quality, fraudulent calls, etc.
  • Verifying connections to CUCM via SIP trunks
  • Assist with WebEx tickets from staff regarding functionality, audio/video quality, etc.
  • Meeting moderation

 

Cisco Unified Communication Manager (CUCM)

  • Basic system administration and configuration
  • Calling plans / call routing understanding, e.g., calling search spaces, gateways, partitions, route groups, route lists, route patterns

 

 

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.




Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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