NASA Network Field Engineer

Job Description

Description

SAIC has an immediate need for a Operations Technician to support the NASA Integrated Communications Services (NICS) contract at NASA's Goddard Space Flight Center in Greenbelt, Maryland. The NICS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide.  Our role enables secure, effective, and affordable IT technology services supporting GSFC’s science missions.  GSFC is home to the nation's largest organization of scientists, engineers and technologists who build spacecraft, instruments and new technology to study Earth, the sun, our solar system, and the universe. 

Job Responsibilities:

• Manage assigned trouble tickets and provide timely resolution to problems in accordance with service level agreements. Resolve break/fixes and provide move/add/change/deactivation requests for all GSFC IT systems. Remedy application experience a plus
• Provide field service support for large campus environment (7000~ end users) which includes lifting equipment (Must be able to lift 30lbs)
• Provide Tier II support; resolve incidents and work change tickets
• Provide after-hours on-call incident response resolution and project work
• Collaborate with team members locally and from other NASA Centers
• Maintains customer rapport by listening to and resolving concerns; answering questions
• Comply with NASA Agency IT security policies
• Maintains safe work environment by following standards and policies

Qualifications

Required Education and Experience:

• Related 2 years field and technical experience
• Years of experience accepted in leiu of degree

 

Required Skills:

• Basic LAN configuration skills
• Troubleshooting analysis and response to network alarms
• Familiar with Cisco networking equipment including and VOIP/UCS
• Team player with strong technical and interpersonal skills
• Ability to communicate and interact effectively with customers and IT infrastructure team members
• Basic proficiency with MS Office products
• Valid motor vehicle driver’s license

 

Desired Skills / Experiences:

• Familiar with Juniper networking equipment
• Be flexible in a fluid environment and able to handle last minute requirements and priority changes.
• Inside and Outside Cable Plant experience

 

Clearance:

• To Obtain a Public Trust

 

Travel (if any):

• 10% or less

 

 

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.