Job ID: 2116928
Location: WASHINGTON, DC, United States
Date Posted: Nov 24, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here
The Process Improvement Analyst will be a level Vanguard 2.2.1 point of contact for supporting Continuous Service Improvement efforts for enterprise wide functional processes such as Change Management, Configuration Management, Incident Response, Service Request Fulfillment, and Problem Management for the Department of State’s Information Resources Management (IRM) bureau. The Service Improvement Analyst will support Vanguard 2.2.1 and the Government lead at recurring meetings associated with the aforementioned enterprise wide processes. The Analyst will provide support, as requested, to the customer for any Continuous Service Improvement activities as specified in IRM policies and procedures. The Analyst may be asked to participate in the lifecycle of a particular functional process, with the primary objective of analyzing process data, identifying areas in need of improvement, and supporting the implementation of improvement changes with minimum disruption to IT services.
Description of Duties
Required & Desired Education and Experience
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.