Join our Talent Network >

Technical Support I

Job ID: 2116823
Location: OAK RIDGE, TN, United States
Date Posted: Nov 24, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here

Share: mail

Job Description

Description

JOB DESCRIPTION: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). SCOPE: N/A PROBLEM COMPLEXITY: N/A FREEDOM TO ACT: Close supervision involving detailed instructions and constant checking on work performance. LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Little to no knowledge of the job. Moderate understanding of general job aspects and some understanding of the detailed aspects of the job. Applies job skills and company policies to complete a wide range of tasks. Supervision Received: Close supervision involving detailed instructions and constant checking on work performance. IMPACT: Errors can be detected easily and quickly within the immediate work unit and would only result in minor disruption or expense to correct. LIASON: Contacts are primarily within immediate work unit. Contacts involve obtaining or providing information requiring little explanation or interpretation.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.


COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

Share: mail

Similar Jobs

Network Technician

OAK RIDGE, TN, United States
Information Technology

Technical Support III

OAK RIDGE, TN, United States
Information Technology

Network Technician

OAK RIDGE, TN, United States
Information Technology

Junior Network Engineer

OAK RIDGE, TN, United States
Information Technology

Technical Support I

OAK RIDGE, TN, United States
Information Technology

IT Service Desk Technical Support Specialist II Service Desk Agent

OAK RIDGE, TN, United States
Information Technology

Network Technician I

OAK RIDGE, TN, United States
Information Technology