Job Description

Description

Digital Airport Surveillance Radar

JOB DESCRIPTION: Interfaces with customers to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities.Under general supervision, these roles establish company guidelines on servicing and repairs/returns; examine customer problems and implement appropriate corrective action to initiate repair, return or field servicing; and maintain logs, records and files. Refers more complex repairs and services to higher-level personnel. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. SCOPE: N/A PROBLEM COMPLEXITY: N/A FREEDOM TO ACT: Minimal supervision. Work may be done without established procedures. LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Supervision Received: Minimal supervision. Work may be done without established procedures. IMPACT: Errors are very difficult to detect and would normally require significant expenditures to resolve. LIASON: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of importance to the function of the department of which may be a sensitive nature.

Qualifications

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.