Division Manager

Job Description

Description

SAIC is seeking a Division Manager to support the US Army Corps of Engineers RITS Program.  

This position is 100% REMOTE and can be worked from anywhere in the U.S.

This role will be responsible for ensuring that customer needs are satisfied through managing and coordinating specific informational technology deliverables; the overall program/project plan, budget, structure, schedule and staffing requirement. Manages company and third-party vendors as well as assures that an integrated software and hardware solution is provided to meet customer's need. Provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

May include responsibility for technical development. Instrumental in overall planning and selling of services. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

PRIMARY RESPONSIBILITIES: 

The Division Manager will serve as the primary point of contact for USACE customers across a defined region. They are responsible for initiating and sustaining customer contact leading to better understanding of requirements, issues and concerns. The Division Manager will cultivate customer relationships at all levels within their region to become the customer’s primary point of contact that can help define solutions and identify business opportunities. The Division Manager is also part of the escalation process. They are accountable for SLA adherence, issue resolution and customer satisfaction across their region.

Specific responsibilities include:

• Responsible for the overall satisfaction of the customers, cost control, and ensuring the quality of services provided in their region.
• Primary point of contact for the Division IT Chiefs, District IT Chiefs and USACE District Commanders within their region.
• Directly responsible for the management of personnel within their area of responsibility, ensuring Standard Operating Procedures are communicated and followed.
• Establishes priorities, clarifies responsibilities, eliminates duplication and resolves conflicts in close coordination with customers within their region.
• Reviews policy, procedural, and operational changes to increase program effectiveness and mission success.
• Communicates horizontally and vertically to properly set expectations and ensure a thorough understanding of issues, progress, and change.
• Reviews and manages allocated budget for assigned resources. Monitors budget execution to identify and report potential shortfalls and or overages.
• Must possess the technical skills, experience and leadership necessary to make decisions that will ensure contractual and customer commitments are met or exceeded on a consistent basis.

Qualifications

REQUIRED QUALIFICATIONS: 

• BS Degree and 8 years of expereince and specialized training commensurate with assignment (equivalent experience accepted in lieu of degree).
• Excellent customer interaction skills.
• Excellent communication skills (oral & written).
• Experience managing costs for a large project ($1M plus).
• Experience managing personnel (20 or more).
• Direct knowledge and understanding of IT Infrastructure Management to include servers, workstations, networks and telecommunications.
• Secret Clearance required prior to start.

PREFERRED QUALIFICATIONS: 

• Prior USACE/ACE-IT experience.
• Experience working in a DoD environment.
• Certification preferred in Information Technology Infrastructure Library (ITIL) version 3 Foundation.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.