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Process Manager/ITIL Expert

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Job ID: 2115658
Location: WASHINGTON, DC, United States
Date Posted: Nov 16, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

The Vanguard 2.2.1 Process Manager supports the Vanguard 2.2.1 program for the Department of State’s Information Resources Management (IRM) bureau. Under the Vanguard 2.2.1 contract, SAIC provides information technology (IT) services across IRM’s global operational network infrastructure. The Process Manager position is identified as a key position on the Vanguard 2.2.1 contract.  The Process Manager will report to the Vanguard 2.2.1 Program Execution Office (PEO) Director. Re

The Process Manager must have extensive experience and technical knowledge of CMMI, ITIL®, and ISO 20000 processes.  The Process Manager will direct Vanguard 2.2.1 personnel to execute Incident Management, Change Management, Problem Management, Service Asset & Configuration Management (SACM), Event Management, and Knowledge Management processes that apply across the IRM technical enterprise.

  • Will routinely collaborate with senior Department of State personnel (Senior Executive Services (SES), Government Service (GS), and Foreign Service Officers), to include presentation of technical briefings and status reporting.
  • Will direct process improvement efforts assigned to collaborative teams (comprised of both Vangaurd 2.2.1 personnel, U.S. Government employees, and other support contractor personnel) in the implementation and execution of IT service management (ITSM) best practices for the Vanguard 2.2.1 services portfolio provided to the Department of State.
  • Responsible for execution of the Service Management Master Plan to include establishment of continual service improvement and achievement of SACM maturity level 5 and ISO 20000 certification.
  • Responsible for all process engineering documentation, including process studies, stakeholder and gap analyses, feasibility studies, process engineering support for IT projects teams, and process improvement project planning and management.     

Qualifications

Required Education & Experience

  • Bachelor's degree in an Information Technology discipline or a related technical degree and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
  • At least five (5) years of experience in providing IT services to a U.S. government customer with a large network architecture that includes both unclassified and classified network systems.
  • Minimum of five (5) years ITIL® management experience to include the planning and directing of complex ITIL process implementation at an enterprise level of a nature similar in size and scope of IRM.
  • Excellent verbal and written communication skills with the ability to deliver presentations to multiple levels of the Vanguard 2.2.1 organization and to the customer.
  • Demonstrated experience in achieving CMMI and ISO 20000 certifications.
  • Proficiency in use of Microsoft Office product suite to include Project, SharePoint, and Visio.
  • Must possess up-to-date knowledge of current and emerging process areas consistent with the ITIL® V3 Process Model.
  • ITIL® Expert certification.

Clearance Required

  • Active secret clearance.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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