Change Management Analyst
Job ID: 2115652
Location: WASHINGTON, DC, United States
Date Posted: Dec 2, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here
Job Description
Description
The Change Management Analyst will be a level Vanguard 2.2.1 point of contact for supporting the change management process for the Department of State’s Information Resources Management (IRM) bureau. The Change Management Analyst will support Vanguard 2.2.1 and the Government lead at the IRM Change Advisory Board (ICAB). On occasion, they may be required to represent Vanguard 2.2.1 at the board. The analyst will provide support, as requested, to the customer for any Change Management activities as specified in IRM policies and procedures. The Vanguard 2.2.1 Change Management Analyst may be asked to participate in the lifecycle of a change with the primary objective to achieve beneficial changes with minimum disruption to IT services.
The Change Management Analyst will assist the Change Management Technical Lead by providing support to the customer. The support will include maintaining and updating a schedule of planned approved changes; identify, document, communicate, and coordinate requests for changes (RFCs) with all affected customer entities and IT service providers; expedite emergency change requests; and documenting projected service outages as related to expected deviations from established service level agreements. The Change Management Analyst will assist in developing and maintaining change management documentation that may be included in the Vanguard 2.2.1 Daily Operations Status Report.
Description of Duties
- Provide support to the IRM Change Management process within Vanguard 2.2.1.
- Participate in the ICAB/CICAB Review Meeting.
- Learn to apply a structured methodology and adhere to change management activities.
- Review the Requests for Change (RFCs) and begin to understand and assess the impact of each.
- Learn the process for change management assessments.
- Learn the change management strategies.
- Learn the process for configuration management assessments.
- Learn the configuration management strategies.
- Learn to define and measure key performance metrics and monitor change and configuration management process progress.
Qualifications
Required Education/Experience: Bachelors and two (2) years or more experience in providing IT services; Masters and 0 years IT services experience.
Required Skills:
- Current Secret level clearance.
- Ability to quickly learn new concepts, tools and methodologies to be able to execute tasks with minimal direction
- Demonstrate outstanding written and verbal communication skills with the ability to deliver presentations to Vanguard 2.2.1 organization and to the customer.
- Proficiency with Microsoft Office Suite including Project & Visio.
- Become familiar with basic project management approaches, tools and phases of the project lifecycle.
Desired Skills:
- ITIL® Foundation Certification.
- Providing IT support to a large U. S. government customer.
COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
