Job ID: 2115602
Location: HUNTSVILLE, AL, United States
Date Posted: Nov 17, 2021
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here
SAIC is hiring for a Help Desk Support Services Specialist Senior position to support the team in Huntsville, Alabama.
DUTIES OF POSITION:
A Helpdesk Support Services Specialist - Senior is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.
A Helpdesk Support Services Specialist - Senior must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.
Customer Service: Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person.
A Help Desk Support Services Specialist’s main technology emphasis should be to:
Activities will be directed, monitored, outlined and supervised by a Project Lead. Works independently on recurring projects and assigned tasks. Serves as liaison with PEO and PMO leadership. Serve as liaison/coordinator for organization moves/relocations, equipment refreshes, and organization projects. Assist team members with solving high-level technical issues, providing guidance and assistance as needed. A Helpdesk Support Services Specialist - Senior is responsible for training junior technicians in troubleshooting/repair/maintenance of PC hardware, troubleshooting/installing software on PCs, and use and maintenance of PC operating systems. A Helpdesk Support Services Specialist - Senior serves as a leader, providing guidance and coaching/training resources to improve customer support techniques. Often they will research, administer and support new technologies in the IT arena per customer requirements.
A Helpdesk Support Services Specialist - Senior will have strong working knowledge of desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems and hardware. A Helpdesk Support Services Specialist - Senior plans and implements projects such as migrations, upgrades, and implementation of new technologies. A Helpdesk Support Services Specialist - Senior should be able to resolve the most complicated technical issues, rarely needing advice and/or expertise from a higher-level technician.
Criticality of Attendance:
Consistent attendance is critical. A typical work week runs from Monday-Friday and daily work hours range from 6:30 AM – 5:00 PM. This will occasionally vary due to 24/7 coverage for emergencies (rare but possible) and infrequent Overtime requirements. Being prompt is extremely important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service.
The position for which you are interviewing requires a U.S. government security clearance and the ability to obtain unescorted access to work areas on a military installation. An active Interim Secret security clearance is required to start.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.