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ITIL Architect-Process Improvement

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Job ID: 2115617
Location: WASHINGTON, DC, United States
Date Posted: Nov 1, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

Governance and Process Improvement Division-Process Improvement Analyst

Position Description:

  • Design and implement large-scale and long-term transformations by ensuring Information Technology Infrastructure Library (ITIL) standards and service management best practices such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level Management, Project Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement
  • Responsible for designing and improving service management processes such as governance, availability, security, compliance, and tools architecture roadmap
  • Assess, identify, and implement ITIL practices and process improvements
  • Mentor and coach on ITIL processes and best practices
  • Responsible for all process re-engineering documentation, including process studies, stakeholder and gap analyses, feasibility studies, process re-engineering support for IT projects teams, and process improvement project planning and management.
  • Train program teams on ITIL improvements - Serve as liaison with government teams for process management
  • Experience using government standard tools and methodologies (workflow diagrams, ServiceNow, and SharePoint)
  • Manage, update and maintain Standard Operating Procedures (SOPs) for process management
  • Informs Division Chief of all current projects and keep apprised of tasks and milestones in a timely manner

Qualifications

Required Education, Certifications, & Experience

  • Bachelors degree and fourteen (14) years experience; or Masters degree and twelve (12) years experience
  • Must currently hold or be willing to obtain the ITIL V3 Expert Certification
  • High attention to detail and proven ability to manage multiple/competing priorities simultaneously
  • Excellent business judgement and a practical, common sense approach applied to the completion of tasks

Required Clearance

  • All candidates for consideration must hold a Secret clearance with eligibility to obtain Top Secret clearance. 

Preferred Additional Certifications

  • PMP
  • DevOps Foundation
  • Certified Scrum Master (SCM)
  • ISO 20000 manager
  • Certified Agile Service Manager (CASM)

Preferred Qualifications & Competencies

  • Extensive experience and knowledge of State Department systems and procedures
  • Experience supporting different offices across the organization
  • Performance Management
  • Portfolio Management
  • Process Excellence/Engineering
  • Risk Management
  • Team Building
  • Data Analytics
  • ITSM Frameworks (ITIL, ISO 20000) Total Quality Management (TQM)
  • Enterprise Governance
  • Business Continuity Planning
  • Lean Six Sigma
  • Process Planning and Improvement
  • Strategic Planning
  • Business Transformation
  • Technical Briefing/Status Reports
  • Organizational Change Management
  • Cloud Computing
  • DevOps
  • Agile, SCRUM, KanBan

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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