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Service Desk Shift Lead

Job ID: 2115532
Location: WASHINGTON, DC, United States
Date Posted: Oct 18, 2021
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking an IT Service Desk Shift Lead to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.

Description of Duties:

  • Maintain shift schedules, monitor time and attendance for employees.
  • Distribute work assignments based on priority, roles and skills.
  • Supervise, provide training and assist with tasks as necessary.
  • Mentor and provide feedback for performance evaluations.
  • Perform service desk tasks as necessary.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
  • Experience leading a team of 15-25 employees.
  • Experience in personnel management.
  • Ability to escalate program issues to management for assistance.
  • Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.
  • Excellent communication and interpersonal skills.

 Required Clearance

  • Interim Secret clearance to start work. Must be able to receive final Secret clearance.

Desired Experience and Certifications

  • Help Desk Institute (HDI) or Service Desk Institute (SDI) certification
  • ITIL Foundations Certification
  • Experience with ServiceNow

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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