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ServiceNow Engineer (CMDB and Discovery)

Job ID: 2115369
Location: WASHINGTON, DC, United States
Date Posted: Oct 14, 2021
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is currently seeking an experienced ServiceNow Engineer with strong knowledge of ServiceNow CMDB and Discovery to join our Pension Benefit Guaranty Corporation (PBGC) program. Must have the ability to manage and control the Configuration Management Database (CMDB) and ensure the accuracy of configuration data and proper reporting. Will also work with a diverse team to develop and maintain applications such as ServiceNow HAM, SAM, ITSM, ITAM, and ITOM as well as creating custom applications. This role is fast paced and will provide the opportunity to work on a wide variety of projects on the highly visible ServiceNow Platform team. This position is able to be fully remote.

 

The ideal candidate for this position will have the skills and experience necessary to:

Responsibilities:

  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
  • Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI’s are up-to-date
  • Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
  • Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
  • Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
  • Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB

Qualifications

  • Requires a Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
  • 4 years ServiceNow experience with a focus on IT Service Management (ITSM).
  • 2 years experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
  • Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
  • Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
  • Proficient in literary skills for professional emails and documentation
  • Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
  • Must have advanced organizational, project management and client interfacing skills.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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