Job ID: 2115335
Location: MONTGOMERY, AL, United States
Date Posted: Oct 13, 2021
Category: Engineering and Sciences
Subcategory: Systems Engineer
Shift: Day Job
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes
Benefits: Click here
SAIC is seeking a highly motivated Customer Support Analyst to join our Cloud One team to Triage Tier 2 and Tier 3 tickets, record and track issues from outset to conclusion, support account creation process, and systematically interprets user problems and identifies solutions and possible side effects. The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies. Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments.
The responsibilities of the O&S Customer Support Analyst:
REQUIRED EDUCATION AND EXPERIENCE
DESIRED EDUCATION AND EXPERIENCE
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.