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Service Delivery Manager

Job ID: 2115027
Location: RESTON, VA, United States
Date Posted: Oct 6, 2021
Category: Information Technology
Subcategory: IT Sys Integration
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here

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Job Description

Description

SEGMENT 4 Manager, Service Delivery Manager (59). Leads the Enterprise System Modeling and Service Management Segment. Definition of service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved; service quality and client expectations are met. Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed. Design, build and maintain a stable and efficient infrastructure to optimize service delivery across production, QA, and development environments. Monitor, troubleshoot, maintain, and continuously improve building, packaging, and deployment processes. Implement automated infrastructure capabilities like backups, security tools, monitoring. Utilize a consistent DevOps approach to improve all phases of the process and ensure end-to-end quality across functions.

 

This opportunity is contingent upon award. 

Qualifications

Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more of related experience; PhD or JD and nine (9) years or more of related experience.


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.
Target salary range: $150,001 - $175,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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