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Help Desk Technician

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Job ID: 2114942
Location: PRINCETON, NJ, United States
Date Posted: Jan 24, 2022
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

 

SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. 

 
Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner. 
 
Duties and Responsibilities:
  • Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems;
  • Monitor all health of local and remote systems within the High Performance Program;
  • Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up;
  • Develop and maintain scripts for operation use;
  • Escalate HPC issues to system and vendor staff;
  • Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression;
  • System deployments and routine maintenance such as patching, updates, etc.; 
  • Triage and investigate tickets for users as they come in;
  • Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues, etc. 
  • Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls, etc.;
  • Taking on non-interference projects;

 

Qualifications

  • High School Diploma Required; Associates in information Information Technology or related field is Preferred 
  • 2+ Year of experience working directly with general Information Technology;
  • Experience working with Windows, Linux, or Mac Systems; 
  • Excellent communication skills, both written and verbal; 
  • Excellent customer service skills;
  • All candidates MUST be able to perform 12 hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts 3 days during the first week of a period and 4 days the second week of the period for a total of 80 hours per period;
  • US Citizenship required with the ability to obtain and maintain a Public Trust clearance;



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Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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