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Field Support Manager

Job ID: 2114741
Location: WASHINGTON, DC, United States
Date Posted: Oct 2, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

Experience:  Must have a minimum of 10 years of professional services experience in IT related positions, including experience in IT operational and/or information systems management/leadership positions.  Previous experience working with all levels within an IT organization, including customer support at Tiers I and II as well as technical support teams throughout Tier III. Basic understanding of systems management including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, remote access solutions, etc.  Basic concepts related to the provision of IT customer service support through Tier I, Tier II and Tier III.   Must have knowledge of Network Maintenance, Network Design and Implementation, System Administration, Operating Systems, Network Hardware Configuration. Skill in building work relationships, resolving conflict, project management, and promoting process improvement.  Excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail.  Ability to independently define and manage large workloads and organize work efficiently.  Ability to prioritize and perform multiple tasks on short notice within established deadlines. Ability and willingness to work with and/or lead teams; and capacity for problem-solving. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.

 

Qualifications

Duties:  Responsible for the support of all field operations including management of field sites and staff and customer support.  Coordinates with HQ staff on change, incident resolution, and other support tasks.  Manages customer support in the field to include management of local desktop staff and other infrastructure support staff. 



COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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